| Английский. Курс Oxford Business English advanced |
| 1 | Listening script 1.1 Jane: Ok, Martin. What did you want to speak to me about? Martin: Well, as you are well aware, we have a big staffing problem. We have opened eighteen new branches in the last six months without increasing my staff. Then Tony left us last month... Jane: Yes, I know your department's doing... Martin: Just a second, Jane. Let me finish what I was going to say. What I mean to say is that my team are feeling overworked and frustrated. |
| 2 | You must agree that we are understaffed right now. Jane: We're all under a lot of stress. Martin, and ... Martin: I want this to be perfectly clear. I need two more full-time people. I'm sure you can appreciate that. Jane: I see. Do you have a breakdown for the hours your department has been working? Martin: Yes, I've prepared this report covering the last three months together with my forecast for the next three. |
| 3 | Jane: OK, I'll take it up with Peter. I'm afraid I can't promise you anything though. You know what he's like when it comes to employing people. Martin: Yes, I know, but the way I see it we've got no other choice. 1.2 Jane: I'm afraid I don't have much good news for you, Martin. Martin: Go on. Jane: I'm afraid that taking on two more people is out of the question for the time being. Martin: But I thought I'd made it clear in my report that... |
| 4 | Jane: Just a second. We do appreciate your situation and we are looking for another person to replace Tony. If only he hadn't left the company like he did. Martin: I wasn't surprised. He was feeling the pressure like everyone else. Jane: But if only he'd stayed on for a couple of months. Martin: I wish he were still with us too. But I need to know when I can expect to get the staff I need. Jane: I'll have to ask you to put up with the situation for the time being. |
| 5 | Personally, I wish we could hire more people straight away but Peter says he won't take on anyone until he finishes our strategic planning for next year. You'll have a replacement for Tony soon. Martin: Good. Perhaps we can manage for a couple of months more but my people aren't going to be pleased. They're... Jane: I'm sorry to interrupt, Martin, but there's really not much point in talking about this anymore. |
| 6 | You know what Peter's like. You'll have to give him some time. Martin: I wish Peter wouldn't take so long on decisions like this. Jane: Yes, I know, but I can assure you that you will have a replacement for Tony soon. Martin: Good. You know, sometimes I wish I'd never agreed to the targets for this year! 2.1 1 Kasia: Our topic for today is 'pharmacy visits'. We're going to look at how you should arrange your day's schedule. |
| 7 | Then we'll clarify some ground rules for visits. In addition, we'll examine a few ideas to encourage the pharmacist to buy more items. First, let's think about planning your visiting schedule. Please get into a pair with another person. I want you to tell your partner how many pharmacies you typically visit in a day and how you plan the itinerary. 2 Harry: So, as Kasia has just explained, it's important to establish a good rapport with the pharmacist. |
| 8 | Why? Well, of course, he - or she - will be the person who makes the decision about how many lines of toothpaste to stock, which window posters to display, and which promotions to run. Right. I need a volunteer. Anyone? Come on, don't be shy. Great, thanks Alex. OK, Alex. You're going to demonstrate how not to do it. I'm the pharmacist. I want you to come into my shop and greet me. But - please do it as badly as possible! Everyone else watch and reflect on what he's doing wrong and how he could improve. |
| 9 | You can start now, Alex. Alex: Er ... Hi. Hi there. Er ... Harry: Very good. Or should I say very bad? OK, thanks, Alex. Right. Get into a group of three. First discuss what Alex did wrong - then think about this question: 'What are the things that help to create good rapport?' Make a list. You've got five minutes. 3 Harry: And so let me stress - don't just talk about the products. Much more important than what you say is what you show. |
| 10 | Do remember that! A top tip is that one good product sample is worth a thousand words. Anyway, now I'll pass you over to Kasia. Kasia: Thanks. Right, so with Harry you've explored how to sell the perfumes and toiletries, but what about medicinal lines? We have to consider how these are different. Also, think about what you need to keep in mind when promoting medicines. Don't forget that sales for these are less predictable than for toiletries. |
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