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Dear Mrs Charles Thank you for your telephone call of 20 April. I understand that you received an invoice from us, dated 19 April, which quoted an incorrect bill amount. I have investigated the matter with our Accounts department who were responsible for sending out the invoice. It appears that a member of staff typed the wrong number by mistake. I apologise for this and the inconvenience it has caused. I agree that on this occasion our service has not been to the high standards we aim to achieve. As a result of your complaint, our Accounts manager is reviewing staff training to ensure that this does not happen again. Thank you again, Mr Charles, for bringing this to my attention. I hope this letter has resolved your concerns, but if you need any more information please contact me on my direct line 01234 130989. Yours sincerely Caroline Ashworth Dear Sir or Madam The General Director of Svoboda Slova training center is honored to invite you to attend the Company New Year Party to be held at the President Hotel 22 Tverskaya str., Moscow, on Tuesday, 29th December, at 8 o'clock. Limited free parking will be available. In addition to a Holiday celebration filled with food, drinks and music there will be a fashion show, a disco night, karaoke, as well as a door prize for a $3000. The company is fully funding the occasion. So, don't miss out on the fun and a tremendous opportunity! For entry and to be eligible for the lottery you will be required to produce this original invitation with your ticket number printed on it. RSVP by 20th December to Christina (+7 495 777 70 75). If Christina doesn't hear from you by Friday, 20th December we will assume that you are not attending the party and we will issue your ticket number to someone else. Everyone looks forward to meeting you and sharing holiday spirit with you at our Annual New Year Party. Yours faithfully JB General Director Useful tips: RSVP Dear Mr. Soros I would like to express my gratitude for our meeting yesterday. It was both enjoyable and informative. Your insightful presentation contained several innovative ideas that we are now considering for our new advertising campaign. The committee has asked me to express our sincere appreciation and to invite you to continue to share your expertise and advice with us as we formalize our course of action. With your permission, I will notify you as soon as we schedule our next planning meeting. We will look forward to seeing you there. Yours sincerely, Mr. Evergreen Dear Dr. Henson My name is Mary. I am in the process of planting a heirloom tomato garden in my backyard, but am having some issues with deciding where to plant them. I heard that you are a specialist in this area, so I thought you may be able to lend some assistance. How far apart should heirloom tomatoes be planted? Thanks in advance for any information you may provide. Yours faithfully, Mary Oliviera |
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