| 1 |
I understand that this has been inconvenient for you. |
| 2 |
What I can do right away is... |
| 3 |
I apologize for the inconvenience, and I assure you I'll do everything I can to help you. |
| 4 |
I understand how frustrating that can be—let's see how we can work this out. |
| 5 |
I appreciate your patience in this matter. |
| 6 |
I'm going to do everything I can to get this resolved as soon as possible. |
| 7 |
All you need to do is... |
| 8 |
An easy way to do that is to... |
| 9 |
I understand that this has been inconvenient for you, and I apologize for the wait. |
| 10 |
I understand that you've been waiting for a long time and need to have this issue addressed. What I can do right away is consult my colleague about your problem. It will only take 2 or 3 minutes. |
| 11 |
I apologize for the inconvenience, and I assure you I'll do everything I can to help you. Now, what is your question?" |
| 12 |
All you need to do is... |
| 13 |
An easy way to do that is to... |
| 14 |
I understand how frustrating that can be—let's see how we can work this out. |
| 15 |
I appreciate your patience in this matter. I'm going to do everything I can to get this resolved as soon as possible. Can you hold for 2 to 3 minutes while I contact a co-worker who would be better equipped to answer your question? |
| 16 |
All you need to do is... |
| 17 |
An easy way to do that is to... |
| 18 |
"All you need to do is to click on the link that tells you that it's time to upgrade your browser. It will take you to the correct page." |
| 19 |
"An easy way to do that is to click on the link that tells you that it's time to upgrade your browser." |
| 20 |
You will only be charged... |
| 21 |
We offer a variety of options. |
| 22 |
It's a great service. |
| 23 |
It's a great product that gives you the option of... |
| 24 |
It has the capability to... |
| 25 |
This is the best plan for your particular needs. This is the best product for your particular needs. |
| 26 |
For just... , you can... |
| 27 |
For special customers like you... |
| 28 |
I was just checking your account and I see that you are eligible for our in-home security package. You will only be charged for the set-up and the first six months of the service are free. You can cancel at any time. |
| 29 |
We offer a variety of security options that might interest you, since you're often away from home. |
| 30 |
It's a great service that gives you the option of checking in on your apartment on a regular basis no matter where you are. So instead of worrying about what's going on when you're away, you can rest assured that everything is safe and sound in your absence. |
| 31 |
This is the best security plan for someone with your particular needs. |
| 32 |
For just $50 a month, you can feel secure about your home when you're away. |
| 33 |
For special customers like you, I'm willing to give the first six months for free. |
| 34 |
Let's take a look at this. |
| 35 |
That's a good question. |
| 36 |
I would be more than happy to... |
| 37 |
At this point, the call center representative could respond like this: |
| 38 |
Hmm. Let's take a look at this. |
| 39 |
That's a good question. I would be more than happy to look into that for you. |
| 40 |
I think I'll take the tablet upgrade. |
| 41 |
That's a good choice. |
| 42 |
That's a popular item. |
| 43 |
We've had a lot of positive feedback on... |
| 44 |
At this point, the call center representative can use any of the following phrases: |
| 45 |
That's a good choice. |
| 46 |
That's a popular item. |
| 47 |
We've had a lot of positive feedback on the new tablet. |
| 48 |
I'm trying to choose the best computer for my home-based business. |
| 49 |
A lot of people prefer to. |
| 50 |
What other customers have done in your situation is... |
| 51 |
At this point, the call center representative could use either of the following phrases: |
| 52 |
"A lot of people prefer to use a desktop for working at home and a tablet for when they travel." |
| 53 |
"What other customers have done in your situation is to use a desktop for working at home and a tablet for when they travel." |
| 54 |
Phrases to Make a Customer Feel Special |
| 55 |
Because you're a valued customer. |
| 56 |
It's your right to know. |
| 57 |
I'm happy to let you know. |
| 58 |
The call center representative might use the phrases in the following ways: |
| 59 |
Because you're a valued customer, I'm happy to let you know that we'll be sending you a special gift. You will receive it on December 15, right in time for Christmas. |
| 60 |
Now, it's your right to know that this offer is only valid for a year. Afterwards, you will pay the market price. |
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